Frequently Asked Questions

We give you a flat quote, and you don't pay anything until you've seen your finished website. There's no hourly billing and no surprise fees — the price we quote is the price you pay, and only after you decide to move forward.

Yes. We build your website before you pay anything. You look at the finished site, and if it's not for you can either request a couple of modifications, or walk away — no charge, no obligation.

Because we use an AI-powered build pipeline, we can turn around your free preview much faster than a traditional web design process. Exact timing depends on the ask, typical turnaround time is 1-2 days. You'll hear from us as soon as it's ready to look at.

Then nothing happens — no charge, no pressure, no hard feelings. The whole point of building it first is that you only pay for a website you actually want. If there are modifications to the website you would like to see, then simply request them and we will see what we can do!

No. We handle the build, the setup, and the technical details. If you choose Website Handover or Set-Up-and-Go, the self-service editor is built for business owners, not developers — no code, no jargon.

Yes, with Website Handover and Set-Up-and-Go. Both include a self-service editor so you can update your own content, menu, hours, photos etc any time, without waiting on us or paying for small changes. With Managed, you email us the update instead and we make the change for you.

That's fine — tell us about it and we'll work with what you already own. If you choose Set-Up-and-Go, we'll connect your existing domain to your new site as part of the setup. If you choose Website Handover, we'll walk you through pointing it yourself.

Website Handover is a one-time build you own completely, files and all. Set-Up-and-Go is the same, plus we set up hosting in an account you own and connect your domain. Managed is a monthly plan where we host the site and make your updates for you.

You keep everything. Managed is a convenience, not a lock-in — if you cancel, your website and its files are still yours, and we'll help you move to hosting of your own.

Yes. Every site we build is designed mobile-first, since that's how most of your customers will find you — searching on a phone, often standing outside your door or deciding where to eat.

If you have Website Handover or Set-Up-and-Go, you can make most changes yourself with the self-service editor. For anything else, or if you're on the Managed plan, use our support page or email us and we'll take care of it.

Yes, honestly and openly. We use an AI-powered pipeline to build faster and keep prices fair, but every fact, every price, and every page is checked by a person before it ever reaches you. AI is how we work fast — it's not a substitute for someone paying attention.